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KMID : 0806120110410040568
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대한간호학회지
2011 Volume.41 No. 4 p.568 ~ p.579
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Hospital Workers’ Experience with Hospital Evaluation Program: A Focus Group Study
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Yi Myung-Sun
Oh Ji-Hyeon
Hwang Hye-Min
Kwon Eun-Jin
Lee Jeong-Hee
Park Eun-Young
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Abstract
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Purpose:The purpose of the study was to understand and describe the hospital workers’ experience related to the hospital evaluation program implemented in Korea between 2004 and 2009.
Methods:During 2010, data were collected using focus group interviews. Four focus group interviews were held with a total of 28 hospital workers participating. All interviews were recorded and transcribed as they were spoken, and data were analyzed using qualitative content analysis.
Results:Nine themes emerged from the analysis: 1) Positive change in the necessity of the evaluation; 2) Improvement in the hospital system, facilities, and human resources; 3) Unity through cooperation among departments; 4) Nursing work overload; 5) Lack of physicians’ awareness and responsibilities; 6) Unfair and unrealistic evaluation items; 7) Lack of credibility of the outcome; 8) Shifting responsibility for negative outcomes to the workers; 9) Lack of pragmatic utility.
Conclusion:The results of the study demonstrate that the hospital evaluation program played a key role in improving some work environments and communication among departments. At the same time, they show various negative themes resulting from the context of very authoritarian hospital systems and a connection-oriented society in Korea.
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KEYWORD
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Qualitative research, Focus groups, Health care evaluation mechanism, Hospital worker
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